Plumbing emergencies do not wait for business hours, and neither do we. PlumbSmart provides around-the-clock emergency plumbing service to homeowners and businesses throughout Asheville and surrounding Western North Carolina communities.
A plumbing emergency can strike at any hour, and the difference between a minor repair and extensive water damage often comes down to how quickly you act. PlumbSmart Plumbing and Drains has served Asheville and the surrounding Western North Carolina region since July 2008, and our 24/7 emergency line exists for exactly these moments. When you call 828-974-6147, you reach a licensed, insured professional team ready to help you right away.
Not every plumbing problem announces itself during a weekday morning. Burst pipes tend to happen on the coldest nights of the year. Sewage backups rarely wait until Monday. A water heater that begins flooding a utility room at midnight is just as urgent as one that fails at noon. Our around-the-clock availability means you have a reliable, local resource no matter when disaster strikes.
PlumbSmart is family owned and operated, licensed under NC LIC 29593, and a member of the Plumbing-Heating-Cooling Contractors Association. We back all of our work with a 100% Satisfaction Guarantee and provide set pricing so you know what to expect before any work begins—even in the middle of the night.
Symptom: Water spraying or pooling rapidly inside walls, ceilings or floors; sudden drop in water pressure throughout the house
Solution: A plumber isolates the affected supply line, cuts out the damaged section and installs a properly sized replacement fitting, then checks surrounding lines for freeze damage or stress cracks before restoring pressure
Symptom: Wastewater or sewage gurgling up through floor drains, toilets or tub drains; strong odor throughout lower levels of the home
Solution: A plumber locates the blockage or collapse point using video camera inspection, clears the line with hydro-jet cleaning or mechanical auguring, and identifies any root intrusion or pipe damage that requires follow-up repair
Symptom: Steady or spurting water flow from a toilet supply line, sink shutoff or appliance connection that cannot be stopped by turning the fixture valve
Solution: The main water supply is shut off to stop the flow, the failed valve or supply line is replaced with new components rated for the correct pressure, and every nearby connection is inspected for wear before water is restored
Symptom: Standing water around the base of the unit, scalding water or no hot water, pressure relief valve discharging continuously
Solution: A plumber shuts off the cold-water supply and gas or electrical feed to the unit, drains the tank safely, assesses whether the vessel can be repaired or must be replaced, and restores hot water as quickly as the situation allows
Symptom: Sink, tub or toilet overflowing onto floors; water seeping toward finished areas or a lower level of the home
Solution: The plumber stops the overflow, removes standing water risk, and clears the obstruction using the appropriate drain-clearing method; a free camera inspection is included with every drain clearing to confirm the line is fully open
Symptom: Rotten-egg odor detected near a water heater or any gas-connected plumbing appliance; pilot light will not stay lit
Solution: Occupants should evacuate and call the gas utility first to shut off service at the meter; PlumbSmart's licensed plumbers can then inspect fittings, connectors and appliance connections for leaks and make the appropriate repairs before service is restored
When you contact PlumbSmart at 828-974-6147, you speak directly with someone who understands plumbing, not a call center reading from a script. Our team gathers the key details of your situation so the responding plumber arrives prepared with the right materials and tools for the most likely repair. Clear communication from the first call helps limit the time your home is exposed to water or sewage.
Once on site, our licensed plumber performs a rapid but thorough assessment to identify the source and scope of the problem. For leak emergencies, this means tracing water back to its origin rather than addressing only what is visible. For drain and sewer emergencies, it means understanding whether the blockage is localized or part of a larger line issue. We use video camera inspection equipment to confirm findings without unnecessary guesswork.
PlumbSmart uses high-quality materials on every repair, including emergency calls. Cutting corners on a midnight fix only invites a repeat failure. Our set pricing model means there are no surprise charges after the job is done, and we walk you through every option before work begins. If a repair is one of several reasonable approaches, we present the alternatives so you can make an informed choice.
After the immediate emergency is resolved, our plumber will explain any underlying conditions that contributed to the failure and recommend follow-up work if needed. Some emergencies are isolated events; others are symptoms of aging pipes, root intrusion or chronic pressure problems. Knowing which situation you face helps you plan and budget appropriately, and our 100% Satisfaction Guarantee means we stand behind the work we perform.
PlumbSmart offers 24/7 emergency plumbing service so Asheville and Western North Carolina homeowners and businesses always have a licensed plumber to call, regardless of the hour.
PlumbSmart uses set pricing on all work, including emergency calls, so you know the cost of your repair before any work begins—even in the middle of the night.
PlumbSmart has been family owned and operated in Asheville since 2008, holds NC LIC 29593, and carries full insurance, giving homeowners confidence that qualified professionals are handling their emergency.
Every emergency repair is backed by PlumbSmart's 100% Satisfaction Guarantee, meaning the job is not finished until the problem is fully resolved and the customer is satisfied.
Piper Protection Plans
Save on service calls with a Piper Protection Plan
Comprehensive from $14/month or Premium from $35/month, with discounts, priority scheduling and annual inspections.
Western North Carolina presents a unique set of plumbing challenges that make emergency preparedness especially important. Asheville's mix of historic and older housing stock means many homes still have aging cast iron drain lines, galvanized steel supply pipes or outdated shutoff valves that are more prone to sudden failure. The region's mountainous terrain can complicate water pressure and drainage in ways that flat-land homes rarely experience. Hard winters bring freezing temperatures that can split pipes in uninsulated crawl spaces, exterior walls and garage spaces virtually overnight. Additionally, many WNC properties rely on private wells and septic systems rather than municipal infrastructure, which introduces a distinct set of emergency scenarios—from pump failures to septic backups—that require a plumber familiar with both types of systems. PlumbSmart's deep roots in the Asheville area mean our team understands these local conditions and arrives prepared for the full range of emergency situations that WNC homeowners and business owners face.
Yes. PlumbSmart's emergency plumbing line at 828-974-6147 is available 24 hours a day, seven days a week, including weekends and holidays. Plumbing failures do not follow a schedule, and our team is prepared to respond whenever you call.
If you have a leak or burst pipe, locate your main water shutoff and turn it off to stop further water flow into the affected area. For an overflowing toilet, turn the shutoff valve located at the base of the toilet. Avoid using any electrical outlets or switches in areas where water is present, and do not attempt to open walls or ceilings to find a leak yourself. Our team can walk you through immediate safety steps when you call.
PlumbSmart uses set pricing and will explain all costs before beginning any work. We recommend asking about pricing when you call so there are no surprises. Our commitment is to transparent pricing regardless of when you need service.
Yes. PlumbSmart provides emergency plumbing services for both residential and commercial customers throughout Asheville and the surrounding Western North Carolina region. Commercial properties often have more complex plumbing systems, and our licensed team has the experience and equipment to address those situations effectively.
Yes. PlumbSmart includes a free video camera inspection with every drain clearing service. During an emergency involving a drain or sewer backup, this allows our plumber to confirm the line is fully clear and identify any underlying issues such as root intrusion, pipe damage or partial collapses that could cause a repeat emergency.
Water heater failures, including flooding, pressure relief valve failures and complete shutdowns, are among the emergency situations PlumbSmart handles regularly. We service all major water heater brands including A. O. Smith, Rinnai, Rheem, Takagi, Navien, State, American, U.S. Craftmaster and American Standard. If a replacement is needed, we offer tank, tankless and heat pump options with financing available through GoodLeap.
PlumbSmart's Piper Protection Plans, available at either a Comprehensive level at 14 dollars per month or a Premium level at 35 dollars per month, are designed to help homeowners stay ahead of plumbing problems before they become emergencies. Plan members benefit from ongoing plumbing attention that can catch issues early. Contact us to learn which plan fits your home.
Yes. PlumbSmart holds North Carolina plumbing license number 29593, carries full insurance, and has been a licensed plumbing contractor in the Asheville area since 2008. We are also a member of the Plumbing-Heating-Cooling Contractors Association, whose owner helped establish a local Western North Carolina chapter.
Areas we serve
PlumbSmart has served homes and businesses across Asheville since 2008, along with the surrounding Western North Carolina communities. Not sure if we cover your address? Give us a call and we'll let you know.
Headquartered in Asheville, NC
1 Sunny Ridge Dr., Asheville, NC 28804
Serving Asheville & nearby WNC communities
Schedule service
Tell us what's going on and when works for you. We'll contact you to confirm the appointment.
